Search Help

This search utility provides a very simple way for you to find knowledge base documents. Simply enter one or more search words, click "Find", and it will find all the documents that contain those words.

If you select the "And" option, each document found will contain all of your search words. If you select the "Or" option, each document found will contain one or more of your search words.

The score assigned to each matching web page represents the number of times your search word(s) appear in that page. The results are sorted by this score, so that you can easily find the most relevant web page.

Soundex

Enabling Soundex instructs the search to find words that are pronounced similar to the words you entered, rather than looking for exact matches. This type of search is helpful if you are not sure of the spelling of a word, or if you would like to find variations of the word entered.

When using Soundex, a set of rules is applied to each search word, in order to generate a Soundex code. All words with the same Soundex code are considered a match.

For example, if you wanted to find all knowledge base documents that mention the the word "connection", and you turn on the Soundex option, you'll also get documents that contain the word "connect".